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HMP Werrington is in Stoke-on-Trent, Staffordshire. HMPPS holds it as a young offender institution. What a call from Werrington costs the person making it is set nationally rather than by the prison, and it turns entirely on the kind of number they dial.
Young offender institution
Werrington holds young people, and contact with home is treated as part of what the establishment is for rather than a privilege attached to it. That does not make the calls free. The tariff at Stoke-on-Trent, Staffordshire is the national one, charged to the young person's own account, out of the same few pounds a week.
Families of young people tend to be ringing more often and paying for more of it indirectly, because the money in that account largely came from home in the first place. The rate is doing more damage here than almost anywhere else in the estate.
The same call, both ways
Nothing about Werrington changes the price. Somebody there pays for their own calls out of private cash, at the national tariff, charged on whichever number they dial. The tariff, in full.
| A call of | To a mobile | To a landline |
|---|---|---|
| 10 minutes | £0.55 | £0.25 |
| 30 minutes | £1.65 | £0.74 |
| 60 minutes | £3.30 | £1.49 |
Weekday rates, which is roughly seven minutes in every ten. An hour a day for a month is £3.30 a day to a mobile — past what the standard spending cap allows.
Who runs it
So the published tariff is the tariff here — the figures above are the HMPPS rates, not an estimate. Fifteen establishments are contracted out and do not publish; Werrington is not one of them.
The regime and the visiting arrangements differ from an adult prison; the tariff and the phone list do not. Those are on GOV.UK rather than here.
Getting on the list
Every number has to be on their PIN account before it can be dialled, and only the person inside can put it there. Security check it first.
No published policy sets a deadline for that check, and it is no faster for being local to Staffordshire. Nobody outside can add a number for them, and ringing the switchboard does not speed it up.
Why sending more won’t fix it
Werrington caps what a person may spend from their own account each week, as every prison does — £21.75 on the standard regime. You can send in what you like; the cap is what they are allowed to use. At the mobile rate that buys about 1,911 minutes a month. At the landline rate, about 3,933.
So the only thing left to change is the rate. Work out your own figure.
It goes on the list at Werrington like any other number, and rings the phone you already carry — so roughly 2× the talk comes out of the same capped account, and the difference stays with them. £19.99 a month, unlimited. It is for households where somebody is ringing most days — around 26 minutes of it; below that the difference is too small to charge you for.
The rate is set nationally by HMPPS, not by the prison, and it depends on the number dialled. Ringing a mobile costs 5.50p a minute on weekdays and 3.60p at weekends. Ringing a landline costs 2.48p and 2.20p. A half-hour call to a mobile is £1.65; the same call to a landline is £0.74. The person inside pays, out of their own account.
They add it, not you. The person inside puts the number forward, prison security check it, and it appears on their PIN account. No published HMPPS policy sets a deadline for that check, so we will not quote you one — GOV.UK says only that the list is checked when someone first arrives and it may take a few days before they can call. You cannot ring in to add a number, and nobody outside can add one for them.
Not to speak to someone inside. Calls only go one way: they ring out from the wing or from an in-cell handset, to numbers already cleared on their list. The prison's switchboard is for official business. If something is urgent, ask for the establishment's safer custody line.
If they are moved, it is often not far. Your number goes with them either way — it is yours, not the establishment’s.
The rest of the region. The full directory covers England and Wales.
Rates are the published HMPPS tariff for England and Wales, effective 1 April 2025. Who operates each establishment was checked on 20 August 2026. The estate changes — prisons close, rename and change hands — so tell us if this page is out of date, and check the full directory for the current list.