Privacy policy

Your name. Your email address. Your postcode, if you gave it. The area code for your number. We pick it from the town you type. Which kind of phone the number goes on. The link that brought you here, if there was one. If a search engine did, which one, and the page you first opened. Never what you searched for. If another website sent you, only its name, never the page you were on there. If one of our Google adverts brought you, which advert, and the words it was shown for. Google adds its own code to that link. We never keep it, and we never tell Google you paid. We never see or store your card number.

The name of the prison. We never ask their name. The prison name shows us which prisons approve numbers.

For each call we store when it started, how long it lasted, and whether it came from a landline, a mobile or a hidden number. Never the number itself. This is not to bill you. Minutes are unlimited. It tells us what the service costs us. It helps us spot faults. We store nothing else about the call.

We never record calls. We cannot listen to them. Audio passes through and is gone. Apart from the prison's name, we store nothing about the person inside. No name. No prisoner number. No relationship to you. The prison runs its own call recording under its own rules. That is theirs, not ours.

We count page views on the public pages. That tells us which guides help, whether an advert worked, and which of them bring families who go on to pay. No profile. Nothing that follows you to another website.

Two services do it. Vercel counts page views and cannot tell one visitor from another. DataFast also tells us which page, link or advert a visit came from. It sets cookies holding random numbers, so a return visit counts as a return. When you pay, two of those numbers go to Stripe with your order so DataFast can match the payment to the visit. They carry no name, no email and nothing about the prison. The cookie policy lists them.

Both are off on the signed-in pages, your dashboard and your account, and on the pages our emails open.

You can turn DataFast off. It also stays off if your browser sends Global Privacy Control.

Stripe takes payments. IQ Mobile connects the calls. Neon holds the database. Vercel hosts the site. DataFast counts visits. Resend sends email. Magrathea holds the landline numbers. Each gets the minimum it needs. We never sell data. We never share it for advertising. We never hand it to anyone not entitled to it by law.

Your account data is deleted 90 days after your subscription ends. Invoices live longer inside Stripe. Tax law says they must.

UK GDPR applies. Email hello@ringyard.co.uk. We will show you what we hold. We will correct it or delete it. Same day where we can. Within a month at most.

Not happy with us? You can complain to the Information Commissioner's Office at ico.org.uk.