Privacy

Your email address, the mobile number your calls forward to, and — only if you told us — the name of the prison, so we can give you a local number. Billing runs on Stripe; we never see or store your card number.

For each call we store when it started and how long it lasted, because that is how billing works. Call metadata, nothing more.

We never record calls and we cannot listen to them — audio passes through and is gone. We store nothing about the person inside: no name, no prisoner number, no relationship to you. The prison operates its own call recording under its own rules; that is theirs, not ours.

Four processors run the service: Stripe (payments), Neon (database), Vercel (hosting), Resend (email), plus the wholesale carrier that connects calls. Each gets the minimum it needs. We never sell data, share it for advertising, or hand it to anyone who is not legally entitled to it.

Ninety days after your subscription ends, your account data is deleted. Invoices live longer inside Stripe because tax law says they must.

UK GDPR applies. Email us and we will show you what we hold, correct it, or delete it — same day where we can, within a month at the outside. If we let you down, you can complain to the Information Commissioner's Office at ico.org.uk.