For prison staff: checking a ringyard number
A ringyard number has come to you on a phone-list application. This page says what it is and how to check it.
Checked .
The number
What it is.
- What is the number?
- An ordinary UK geographic landline number. It is allocated to one household. It only receives calls. It cannot reach 999.
- Does it divert or re-route?
- No. The number is held on a SIM in the account holder's own handset. A call to it is a call to that phone. There is no diversion service. There is no forwarding platform. There is no app in the path.
- Who is the account holder?
- One named adult who pays for it. We hold their name and email. We also hold the prison they named and the area they picked for the number. We do not hold the name of the person in custody, their prisoner number, or how they are related. So we cannot confirm or deny who a number is meant for.
- Why would a family use one?
- On weekdays, calls from prison to a landline cost 2.48p a minute. Calls to a mobile cost 5.50p. Those are the published HMPPS rates. The same spending cap buys twice the calls.
- Can you tell us whether to approve it?
- No. That is a decision for the establishment under its own policy. We do not advise on it. We can only tell you what the number is.
Check a number
Email us from an official address.
Write to security@ringyard.co.uk. Include the number on the application. We confirm whether it is ours, when it was issued, and that it only takes calls. We do not share the account holder’s details without a lawful request.
ringyard is a trading name of Greenhouse Partners Ltd. It is registered in England and Wales. Company number 17129501. For written enquiries, contact us.