No Wi-Fi. No data. Just signal.
See how it works without Wi-Fi
Install it once. After that, calls come in on the mobile network. Nothing to open. Nothing to keep logged in.
No app neededHow a prison landline eSIM works.
A UK landline number on the phone you have. Nothing in between. £20 a month, unlimited.
Checked against GOV.UK.
Step by step
You do one thing. He does one thing.
Then he rings.
You get your landline
By email, today. No need to tell him first.
You add it to your phone
One tap, on Wi-Fi. Your own number stays.
You read him the number
He asks for it on his phone list. The prison checks it. How the list works.
He rings you
Talk as long as you like. Same credit, twice the calls.
Your letter
It arrives like a letter. Your name. Your number. Sealed.
The day your number is ready, we email it to you on a card like this.
Will my phone take it? Dial *#06# and see.
Check your phone
iPhone XS and later take one. So do Pixel 3a and later, and Galaxy S20 and later. Dial *#06#. If you see an EID, it takes an eSIM. A phone locked to one network won't.
What's an eSIM- Unlimited minutesTalk as long as you like. Long calls cost no more.
- No appCalls land in your phone’s own dialler.
- No forwardingNothing is passed on. It's a real landline.
- Stop in one tapNo term. No fee. No wait on hold.
- A person repliesBy email, the same day, seven days a week. Never a bot.
- Nothing about themWe keep only what runs your line. Never their name.
Cannot dial 999. This number takes calls only. Use your ordinary phone in an emergency.
Questions
Common questions.
Do I need Wi-Fi or data?
No. You need it once, to add the landline. After that, calls come in like any other call.
Will the prison accept it?
It's a normal UK landline number, so it goes on his list like any other, and the prison checks it. If the prison refuses the number, we swap it for a fresh one, free. If that's refused too, we refund you.
What if they get moved?
Nothing changes on our side. You keep the same number. It's a real landline. It isn't tied to any prison. Their list goes with them. The new prison may check it again.[1]
Anything else? Email us.
Check us
- Staying in touch with someone in prison. GOV.UK, current guidance. Read 23 August 2026. Read it yourself
How a call goes
They ring. You pick up. That’s it.
Evening They pick up the prison phone.
Straight away Your mobile rings. Like any call.
Half an hour in It's cost them 74p, not £1.65.HMPPS weekday rates
Tomorrow They ring again.
Put a landline in your pocket. Nothing in between.
£20 a month · No risk · Stop any time