Read calmly
Fair use
If you are scared for someone inside, call Prisoners’ Families Helpline on 0808 808 2003.
Unlimited means unlimited. This page says what that covers. It also says the one boundary. You never have to take our word for it.
Last updated September 2026
What unlimited means here
Every plan includes unlimited minutes of calls to your ringyard number. No allowance. No overage charges. Nothing billed per minute. No cap hiding behind the word. Twenty minutes a week or two hours a day. The price is the price.
What we never do
We will never cut off a call in progress. We will never switch your number off for using it too much. A dead line tells the person inside their family cut them off. We price so that we are never the reason.
The one boundary
One number. One household. Calls from their person inside. It is not for resale. It is not for call centres. It is not for passing on anyone else's calls. Use may one day look like a business, not a family. Then we contact you first. We talk to you like an adult before anything changes. That talk is the whole of how we enforce this.
The price
£20.00 a month. Or £199.00 for the year. No teaser price. The first month costs what every month costs. One number per account. No joining fee. No late fee. No fee to leave.