eSIM help

Put the number on this phone.

If you are scared for someone inside, call Prisoners’ Families Helpline on 0808 808 2003.

One tap. Your phone does the rest. About two minutes. Open the phone app. Dial *#06#. If you see an EID, it takes an eSIM.

  1. 01

    Pay. Your number shows up

    On the screen, and in an email. The same day.

  2. 02

    Tap once, or scan

    On this phone, tap the button. Your settings open. On a laptop, scan the code with the phone.

  3. 03

    Do this on Wi-Fi

    Installing over mobile data can fail. Use the wifi you already have.

  4. 04

    Name the new line Landline

    Your phone will offer a name. Call it Landline. Your usual number stays as it is.

  5. 05

    Leave your usual SIM as the default

    This line takes calls only. It cannot dial 999. Keep your ordinary number for everything you dial.

Already paid? Open the link in the email we sent. Or go to your welcome page.

Get your number