Prison landline questions.

No. The landline number sits in the phone you carry. A call to it is a call to you. Nothing is passed from one line to another.

It's a normal UK landline number, so it goes on his list like any other, and the prison checks it. If the prison refuses the number, we swap it for a fresh one, free. If that's refused too, we refund you.

Yes, one thing. On his next call, you read him the number and he asks for it to go on his phone list. You don’t need to have told him before you set it up. The number works from the day he adds it.

He asks to add your number to his phone list. The prison checks it, like any number. No published rule says how long that takes. Families share what they waited, prison by prison, on PrisonCheck. Those are family reports, not official figures.

Yes, if it can hold an eSIM. iPhone XS and later take one. So do Pixel 3a and later, and Galaxy S20 and later. Dial *#06#. If you see an EID, it can. A phone locked to one network won't.

A SIM with no card. You keep your phone and your own number. We email it to you. You tap or scan to add it. The landline sits beside your number. No app.

Yes. The landline sits beside it, on the same phone. Yours stays as it is.

No. You need it once, to add the landline. After that, calls come in like any other call.

Prisons are told to restrict numbers that pass calls on. Such a number can be refused, or taken off the list later. Ours passes nothing on. It's a real landline on the phone you carry. So it isn't the kind of number the rule is about.⁠[3, 7.9]

The published prison rates, not a trick. On weekdays, calls to landlines cost less than half the mobile rate. So the same credit buys twice the calls, and the call doesn't end early.

Nothing changes on our side. You keep the same number. It's a real landline. It isn't tied to any prison. Their list goes with them. The new prison may check it again.⁠[1]

His. Calls come out of his own credit. At the landline rate, the same money rings you twice as often. What's left can go on the prison shop. You pay for the landline. He gets the calls.

It depends how often they ring. The same money buys twice the calls. Do the sum for their calls.

Yes. ringyard is a trading name of Greenhouse Partners Ltd, company number 17129501, registered in England and Wales. We're a member of an Ofcom-approved dispute resolution scheme and registered with the Information Commissioner's Office. And a real person answers every email.

Yes. One tap. No term, no fee. It works to the end of the time you paid for.