Questions people ask.

A SIM with no card. You keep your phone. We email a code. You scan it. The landline sits on the phone you have. No app.

Prisons are told to restrict numbers that pass calls on. A number that takes a call and sends it on is one of those. Ours is not. It is a real landline. It rings the phone in your pocket.

No. Nobody can promise you a yes. Not even us. It is a normal UK landline number. It goes on their phone list like any other. The prison checks it first. No rule says how long that takes. If the answer is no, you get a fresh number free. If that fails too, you get a refund.

No. No published policy sets a deadline. Families tell us what they waited. If you are scared for someone inside, call the Prisoners' Families Helpline on 0808 808 2003 first.

Yes. A prison rule, not a trick. Calls to landlines cost less than half the mobile rate. Their weekly cap does not change, so the same money buys more than twice the calls. You keep your phone. We give you a landline. It rings that phone.

No. Nothing changes on our side. You keep the same number. It is a real landline. It is not tied to any prison. They put it forward at the new prison. It gets checked there, like the first time.

Theirs. Calls come out of their capped account. At half the rate that account rings you more than twice as often. What is left goes on canteen. You pay for the number. They get the calls.

That depends on how much you want to hear from them, not on the pennies. The same capped money buys more than twice the calls. If they ring most days, that is a call most days you would not have had. Do the sum on the published rates. Since 11 August the number itself matters. Ours passes nothing on. So it is not the kind prisons are told to restrict.

Yes. One tap. No term. No fee. The number stops.