ring home
84%
Nearly everyone inside uses the phone. It is how people stay in touch.
Read the sourceFamily values
Keep families
connected.
21 September 2026
Our values are simple. A call home is how most people stay close. We exist so that call is easier to have.
If you are scared for someone inside, call Prisoners’ Families Helpline on 0808 808 2003.
Why it matters
The phone is how they stay close.
Phone calls were the most used way to stay in touch, in every year the Ministry of Justice counted.[10]
get no visits
More than 1 in 3
A whole year, and nobody comes. A call is the only contact there is.
Read the sourceonly a call
31%
No visit that year. The phone, or a video call, was the whole relationship.
Read the sourceIn June 2024, 64,000 people inside — 84% — made 5.9 million calls. About 92 calls a month each.[10]
For more than one in three, nobody visited that year. For 31%, the phone or a video call was the only contact they had. About 5% had no recorded contact at all.[10]
The same report names cost as a reason those calls do not happen. The people who pay it have the least room in the budget.[10]
After they come home
Staying in touch is part of getting out well.
Keeping family contact in prison is linked to lower reoffending. It is also linked to a softer landing when they come home. The Ministry of Justice’s own study says there is good evidence for that.[10]
The same study says the cause is debated. When researchers allow for how close a family already was, the link is weaker. A difficult relationship may not help. That is as far as the evidence goes.[10]
Only 13% received the two visits a month the rules set as a minimum.[10] For many households the call is the whole relationship. Making that call possible is the job.
How we work
Three simple rules.
Keeping families connected is the job. These are how we do it without making a hard week harder.
Stay close
Their money stays theirs
You pay for the number. The cheaper rate buys them more of the same call.
How the call gets cheaperTell the truth
Every figure has a source
A publisher, a URL, and a read date. We say when not to buy.
What we never inventKeep it quiet
We never ask their name
We never out a family. The helpline comes first.
How we do no harmStay close
You pay. Their minutes stay theirs.
A weekday call to a landline is 2.48p a minute. The same call to a mobile is 5.50p. That is the published tariff. The same weekly cap then buys about 2.1 times the talk.
That extra talk stays in their account. It never comes back to you. We do not write “you save”. The sum is theirs. The fee is yours. £20 a month. Unlimited. The first month costs what every month costs. Stop in one tap.
Tell the truth
Every figure has a source.
Every figure on this page has a publisher, a URL, and a read date. We never invent a wait. We never write that a number will be approved. The prison checks it. If it fails, a fresh number, free.
We say when not to buy. Under about 26 minutes a day, the fee is a lot for the difference. The calculator rounds every figure against us.
Keep it quiet
We do not out a family.
We never ask the name of the person inside. A share card never says prison. Anyone living this reads it. Anyone who is not sees a phone company.
The helpline comes first. 0808 808 2003.[5] They sell nothing. They know this better than we do. We do not scrape family groups. We do not post there. If a page cannot answer how long you might wait to hear from them, it does not belong in a group.
Stay close
You pay for access. Their money stays theirs.
Tell the truth
Every figure has a source. We say when not to buy.
Keep it quiet
We never out a family. We never ask their name.
Sources
Check us.
The figures on this page are from one official study, plus the helpline we put first. Open them.
[10]Social contact in prison: April 2019 to June 2024
Ministry of Justice — published 11 December 2025. Figures cover the year to June 2024. Read 2026-09-21. Ministry of Justice Analytical Series. Randall, Jones, Atherton and Netten. ISBN 978-1-911763-00-0. Public prisons in England and Wales. Phone figures are from BT call data. Privately managed prisons are not in this count.
https://www.gov.uk/government/publications/social-contact-in-prison-april-2019-to-june-2024[5]Prisoners' Families Helpline
prisonersfamilies.org — opening hours read from the site. Read 2026-08-23.
https://www.prisonersfamilies.org/
If you want the number
A person answers.
Write hello@ringyard.co.uk any day. Someone writes back the same day. That is not a slogan.