ring home
84%
Most people inside use the phone. It is the main way they stay in touch.
Read the sourceKeep families connected.
Our values are simple. Phone calls are how most families stay close to someone in prison. We exist so that call is easier to have.
Checked against the Ministry of Justice study and the published rates.
Why it matters
The phone is how they stay close.
Phone calls were the most used way to stay in touch, in every year the Ministry of Justice counted.[10]
get no visits
More than 1 in 3
A whole year, and nobody came to visit.
Read the sourceonly a call
31%
No visit that year. The phone, or a video call, was the whole relationship.
Read the sourceIn June 2024, 64,000 people inside made 5.9 million calls. That's about 92 calls a month for each person who rang.[10]
Only 13% got the two visits a month the rules set as a minimum. About 5% had no recorded contact at all.[10]
The same report names cost as one reason calls don't happen.[10] For a family with little to spare, every minute counts.
After they come home
Staying in touch is linked to a better return home.
Keeping family contact in prison is linked to lower reoffending. It's also linked to an easier return home. The Ministry of Justice’s own study says there's good evidence for that.[10]
The same study says the cause is debated. When researchers allow for how close a family already was, the link is weaker. A difficult relationship may not help. That's as far as the evidence goes.[10]
Stay close
You pay. Their minutes stay theirs.
A weekday call to a landline is 2.48p a minute. The same call to a mobile is 5.50p. Those are the published HMPPS rates. So the same weekly limit buys twice the talk.
That extra talk stays in their account. It doesn't come back to you. That's why we don't write “you save”: the saving is theirs, and the fee is yours.
£20 a month. Unlimited. The first month costs what every month costs. Stop any time.
Tell the truth
Every figure has a source.
We say where every figure comes from. The rates are the published HMPPS rates. The study figures link to the report, with the day we read it. We never make up a wait. We never write that a number will be approved. The prison checks it, like any number.
We tell you when not to buy. If they talk less than about 29 minutes a day, the money it frees up for them is less than the £20 a month you pay. Our calculator does the sum. It rounds every figure against us.
Keep it quiet
We don't out a family.
We never ask the name of the person inside. When you share a link from us, the preview never says prison. Anyone else sees a phone company.
Call the Prisoners’ Families Helpline first, on 0808 808 2003.[5] They sell nothing. They know this better than we do.
Your family groups are yours. We never collect what people say there, and we don't post in them.
In short
What you can hold us to.
Stay close
You pay for the landline. Their money stays theirs.
Tell the truth
Every figure has a source. We tell you when not to buy.
Keep it quiet
We never out a family. We never ask their name.
Check us
- Prisoners' Families Helpline. prisonersfamilies.org, opening hours read from the site. Read 23 August 2026. Read it yourself
- Social contact in prison: April 2019 to June 2024. Ministry of Justice, published 11 December 2025. Figures cover the year to June 2024. Read 21 September 2026. Ministry of Justice Analytical Series. Randall, Jones, Atherton and Netten. ISBN 978-1-911763-00-0. Public prisons in England and Wales. Phone figures are from BT call data. Privately managed prisons are not in this count. Read it yourself
The visit and call figures come from one official study. The rates are the published HMPPS rates. The helpline is the one we put first.
Put a landline in your pocket. Nothing in between.
£20 a month · No risk · Stop any time