Terms of service

A UK landline number. Its calls ring the phone you already have. Calls from inside then cost the landline rate instead of the mobile rate. The number receives calls only. It cannot make calls, send texts, or dial 999. Use your normal phone for emergencies.

Your number is allocated the same day you pay. It is an ordinary UK landline number. It is not tied to the location of the prison. The prison may refuse the number. We then swap you onto a fresh one free. If that fails too we refund you. They may move prison. Your number still works.

Minutes are unlimited. No allowance. No per-minute charges. No call is ever cut off in the middle. The one boundary is on the fair use page. One household. Personal use. No resale.

You pay in advance. £20 a month, or £199 for the year if you picked it. Cancel any time at ringyard.co.uk/account. That stops the next payment. Your number keeps working to the end of the period you paid for.

You also have a legal right to cancel within 14 days of signing up. That is under the Consumer Contracts Regulations 2013. The service starts at once. So we can deduct a fair charge for the days it ran. The rest comes back.

If a payment fails we email you. We may then pause your line until it is paid. While it is paused, calls cannot reach it. Pay, and it is back on straight away. We try your card again after 3 days and after 7 days. Still unpaid the day before your next bill? Then your plan ends. We write off the unpaid month and hold your number for 90 days, as below.

Joined before 31 October 2026? Then this applies to you from 1 December 2026. Until then we keep your line running while we retry. You can cancel free of charge before then if you do not agree.

Your number stops taking calls when the paid period runs out. We then hold it out of use for 90 days. Only after that can it be reissued. That way a call from inside never reaches a stranger. Your number may still be on their phone list.

The prison decides what goes on a phone list. It decides how long approval takes. We cannot promise their timelines. We can only promise the number is an ordinary landline. There is nothing about it to object to. We are not responsible for your mobile network's coverage. Something may be our fault. Then our liability is capped. The cap is what you paid us in the last 12 months. Nothing in these terms limits liability the law says cannot be limited.

We may change these terms. If a change is not in your favour, we email you at least a month before it applies. You can then cancel free of charge before it starts.

The contract is with Greenhouse Partners Ltd. It trades as ringyard. The law of England and Wales applies. Some disputes we cannot settle between us. Those go to our Ofcom-approved alternative dispute resolution scheme. It is free for you to use.