Read calmly
Contact
If you are scared for someone inside, call Prisoners’ Families Helpline on 0808 808 2003.
No chatbot. No ticket numbers. No phone tree. You email. A person reads it.
Last updated August 2026
Support
Email hello@ringyard.co.uk. We answer the same day, seven days a week. That includes evenings and weekends. That is when this matters most. Who you are writing to is at about ringyard.
Quick answers
Change your card, see invoices, or cancel at your account. Moved prison? Nothing to do. Your number does not change. They add it to the list at the new place. Prison refused the number? Email us. We swap it free.
Emergencies
Your ringyard number cannot dial anyone. That includes 999. In an emergency use your normal phone.