Help
Find the guide for where you are.
You keep your phone. These are short guides. A person writes back the same day.
If you are scared for someone inside, call Prisoners’ Families Helpline on 0808 808 2003.
10 September 2026
Questions people ask
The short answers. What the prison checks. How to stop.
23 August 2026
Getting on the phone list
What the prison checks. Who fills the form in.
19 September 2026
What changed on 11 August 2026
The rule on diverted numbers, in their words.
19 September 2026
A landline for prison calls
Why the number they dial decides the rate.
19 September 2026
Call forwarding and the phone list
What a divert is. Why a list can drop it.
5 September 2026
First night in custody
What usually happens that day.
26 August 2026
Can you call someone in prison?
They call you. Here is how to be ready.
30 August 2026
Finding someone
The Prisoner Location Service.