Help with prison calls and your eSIM.
Short guides, by topic. Find the one for where you are. Stuck? Email us. A person writes back the same day.
Pick a topic
The eSIM
- What's an eSIMA SIM with no card. One tap.Checked
- Will it work on my phone?Which phones take one, and how to check yours.Checked
- Turn on your eSIMFive steps. One tap does most of it.Checked
- If your phone is lockedA locked phone won't take it. What that means in the UK.Checked
- If you deleted the eSIMSign in and ask for a fresh code, or email us. Your number stays yours.Checked