Help
Find the guide for where you are.
You keep your phone. These are short guides. A person writes back the same day.
If you are scared for someone inside, call Prisoners’ Families Helpline on 0808 808 2003.
2 September 2026
What is an eSIM
A SIM with no card. One tap.
9 September 2026
Supported devices
Which phones take one, and how to check yours.
9 September 2026
Activate your eSIM
One tap. Then three things to set on the phone.
9 September 2026
Use an eSIM on a locked phone
A locked phone will not take it. What that means in the UK.
9 September 2026
Help with a deleted eSIM
Email us. We send a new code. Your number stays yours.